Privacy Policy

Erber Auto
2216 S Main St, Suite A1, Moscow, ID 83843
business@erberauto.com · (208) 799-8518

Last updated: October 20, 2026

What we collect

When you book an appointment, ask a question, or bring in a vehicle, we may collect:

Your name, phone number, email address, and mailing address
Your vehicle details (year, make, model, VIN, license plate, mileage)
Service history, estimates, invoices, and notes about your visits
Photos or videos you send us about your vehicle
Basic website information such as pages visited and browser type

How we use it

We use your information to:

Schedule appointments and service your vehicle
Contact you about your appointment, estimate, or repair
Send verification codes and appointment confirmations by text message, if you opt in
Send our newsletter, only if you sign up (you can unsubscribe any time)
Keep accurate records and improve our service

Text messages (SMS)

If you give us your mobile number and check the box agreeing to receive texts, Erber Auto will send you one-time verification codes and messages about your appointments. Message frequency varies with your bookings. Message and data rates may apply.

Reply STOP at any time to stop receiving texts. We will send one message confirming you have opted out.
Reply HELP for help, or contact us at business@erberauto.com or (208) 799-8518.
Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile number or text-messaging opt-in with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party, except with the service providers who help us deliver the messages.

Who we share it with

We do not sell your personal information. We do not share it with third parties for their marketing.

We share information only with service providers that help us run the shop, such as our shop-management, phone and texting, email, payment, and secure software providers. They may use it only to provide their services to us. We may also disclose information if the law requires it.

How we protect it

We store customer records in secure systems with restricted access, and only staff and service providers who need the information to serve you can see it.

Your choices

You can ask us to see, correct, or delete your information, or to stop contacting you, by emailing business@erberauto.com or calling (208) 799-8518. We may need to keep some records (such as invoices) when the law requires it.